Return & Refund Policy
Effective Date: August 20, 2026
Scott’s Silencer Service / RCW Arms, LLC (“Scott’s Silencer Service,” “RCW Arms,” “we,” “us,” or “our”) provides firearm-related products and services. This Return & Refund Policy explains the terms that apply to online product purchases and service work.
Part I — Online Product Sales
1. Return Period
Customers may request a return within 30 days of delivery.
To be eligible for a return, the product must:
Be unused and uninstalled.
Be in its original condition.
Include the original packaging.
Include all components and accessories supplied with the product.
Customers should contact us before returning an item so that we can provide return instructions.
2. Exchanges and Replacements
We do not charge a restocking fee when an eligible product is exchanged or replaced.
If the customer requests a refund instead of an exchange or replacement, a restocking fee may apply.
3. Return Shipping
For a standard return, including a return based on customer preference or an incorrect purchase, the customer is responsible for return shipping costs.
Original shipping charges are not refundable.
4. Incorrect Item Shipped
If we send an incorrect item, please contact us.
The customer may be asked to provide information or photographs confirming the item received.
We will provide return-shipping instructions. The customer will return the incorrect item, and the replacement item will be sent after we receive the incorrect item.
The seller will be responsible for the applicable return and replacement shipping costs in this situation.
5. Damaged Packages or Products
If a package appears damaged when received, customers should document the condition before opening it whenever possible.
For a damaged shipment, please provide:
Photographs of the unopened damaged package, when applicable.
Photographs of the damaged product.
A description of the damage.
Contact information so that we can communicate with you.
Customers should contact us by telephone or email as soon as reasonably possible after discovering damage.
6. Defective Products
If a product is determined to be defective, contact us before returning it.
We may provide a return shipping label and, when appropriate, replace the defective product.
The resolution of a defective-product claim may depend on the nature of the defect and the circumstances of the claim.
7. Refunds
Once an eligible returned product has been received and inspected, any approved refund will be issued through the original payment method.
Original shipping charges are not refundable.
A restocking fee may apply when a customer requests a refund rather than an exchange or replacement.
8. Blemished Products
Products identified and sold as blemished, blem, or otherwise specifically identified as having cosmetic imperfections are final sale and are not eligible for return or refund.
Any known cosmetic imperfections will be identified in the applicable product listing when reasonably practicable.
Part II — Service Work
9. Service Work Is Non-Refundable
All service work is non-refundable once the work has been performed.
Service work may involve inspection, machining, modification, fabrication, installation, conversion, or other work performed specifically for the customer.
Because service work is performed for an individual customer and may involve modification of customer-supplied equipment, it cannot generally be returned in the same manner as an unused retail product.
10. Cancellation of Service Work
A customer may request cancellation of service work.
If work has already been performed, the customer will be responsible for payment for the work completed as well as applicable shipping costs.
11. Service Work That Cannot Be Completed
If we determine that requested service work cannot safely, legally, or appropriately be completed, we will notify the customer.
The customer will be responsible for applicable return shipping costs, and the item will be returned to the customer.
12. Third-Party Accessories
We may install third-party accessories or components supplied by the customer or obtained for the customer’s project.
We are not responsible for defects or failures attributable to third-party components.
Where appropriate, responsibility for a third-party component may remain with the manufacturer of that component.
13. Customer-Supplied Parts and Equipment
Customers are responsible for providing accurate information regarding customer-supplied parts and equipment.
We may inspect customer-supplied items before beginning work.
If an item is determined to be unsuitable, damaged, unsafe, incompatible, or otherwise inappropriate for the requested work, we may decline to perform the requested work.
14. Workmanship Warranty
Scott’s Silencer Service provides a 45-day workmanship warranty on qualifying service work.
If we determine that work was defective due to our workmanship, we will repair the affected work at our expense, including applicable shipping costs.
The workmanship warranty does not cover problems resulting from:
Abuse or misuse.
Hot ammunition.
Reloaded or remanufactured ammunition.
Ammunition or loads not recommended for the applicable suppressor or firearm.
Modifications made by another person or business.
Damage caused after the service work was completed.
Other use or conditions outside the intended application of the work.
15. Defective Service Work
If a customer believes service work is defective, the customer should contact us promptly.
We will evaluate the issue and determine whether the problem resulted from defective workmanship or another cause.
If the issue is determined to be defective workmanship covered by this policy, we will repair the work and pay applicable shipping costs.
If the issue is determined not to be the result of defective workmanship, any additional repair work and applicable shipping costs will be the customer’s responsibility.
16. Service Work and Shipping
For ordinary service work, the customer is responsible for return shipping costs.
Shipping charges are not refundable.
Where service work is determined to be defective workmanship covered by the workmanship warranty, Scott’s Silencer Service will pay applicable shipping costs associated with correcting the defective work.
17. Unclaimed Service Items
Completed service items will generally be retained for 30 days after the customer has been notified that the work is complete and the item is ready for return or pickup.
If we have not heard from the customer within 30 days, we will continue to retain the item until we hear from the customer and receive further instructions.
We will not dispose of, sell, or otherwise transfer an NFA-regulated item except as permitted by applicable law.
Customers are responsible for providing current contact information and responding to communications concerning their service items.
Contact Us
If you have questions about a return, replacement, refund, or service-work issue, please contact us before sending an item back.
Scott’s Silencer Service / RCW Arms, LLC
Email: info@riotcontrolweapons.com (info@riotcontrolweapons.com)
Website: riotcontrolweapons.com (http://riotcontrolweapons.com)
Last Updated: August 20, 2026